iCUBI Mall

Delivery

Delivery Service

 

Order cut-off time & dispatch

  • iCUBI Mall order cut off time: 23:59
  • You can select “Delivery to Designated Regal Hotels / iclub (Limited to Hotel guests only)” or “International Delivery”
  • You may enjoy free delivery service for “Delivery to Designated Hotels”, while “International Delivery” will be charged for delivery fee calculated by product weight.
  • After order confirmation, “Express delivery product” will dispatch in the next business day, “Standard delivery product” will dispatch in 1-2 business days. Arrival time may vary depends on the delivery method and location.
  • Please find the delivery fee and estimated delivery time as below. When you are going through the checkout process, the delivery fee will be shown according to your selected Delivery method and location.
  • “Estimated delivery time” will be listed in every product detail page. If you are Hong Kong Travelers, please estimate the package arrival time carefully, and make sure the product can be arrived to the designated Hotel/HK address before you leave Hong Kong. Otherwise, you can place order before you arrived in Hong Kong or select International Delivery.
  • Product dispatch will be handled in business days (Monday to Friday), please note that Saturdays, Sundays and Hong Kong public holidays are non-business days.
  • Change or cancellation of order will not be accepted upon order confirmation.
  • Each order can only ship to one address, if you want to ship the products to different addresses, please place the orders separately.
  • Different brands may deliver in different packages even for the same order, please check the products according to the "Delivery Note" and sign upon received.

 

Delivery method

Delivery to Designated Regal Hotels / iclub (Limited to Hotel guests only)

  • Designated Hotels:
    • Regal Airport Hotel (9 Cheong Tat Road, Hong Kong International Airport, Chek Lap Kok, Hong Kong)
    • Regal Hongkong Hotel (88 Yee Wo Street, Causeway Bay, Hong Kong)
    • Regal Kowloon Hotel (71 Mody Road, Tsimshatsui, Hong Kong)
    • Regal Oriental Hotel (30 - 38 Sa Po Road, Kowloon City, Hong Kong)
    • Regal Riverside Hotel (34-36 Tai Chung Kiu Road, Shatin, Hong Kong)
    • iclub Fortress Hill Hotel (18 Merlin Street, North Point, Hong Kong)
    • iclub Sheung Wan Hotel (138 Bonham Strand, Sheung Wan, Hong Kong)
    • iclub Wan Chai Hotel (211 Johnston Road, Wan Chai, Hong Kong)
  • Before placing orders, please estimate if orders can be arrived in your stay period.
  • For Delivery to Designated Hotels, the “name and passport info of the receiver” is required to match with the “Hotel Reservation info of the room guest”, so that when the products arrived to Designated Hotels, the concierge can check your information and receive the products on behalf of you.
  • Sign upon received
    • If you stay in Regal Hotels: When products arrived to Regal Hotels, the concierge will check the guests information and receive the products on behalf of you. The parcel will then deliver to your room directly. You will receive “Product arrived notification” SMS (text message).
    • You may need to present passport or hotel room booking confirmation number for identity verification upon packages pick up. The relevant information must be present for identity verification upon packages pick up, otherwise collection of packages will be refused.
    • Please estimate the package arrival time carefully. If you selected Delivery to Designated Hotels, but cannot manage to pick up the package in your stay period, the extra delivery fee for shipment to other addresses or other countries will be borne by you.
    • If you cannot provide other delivery address or refuse to settle the extra delivery fee, the order will be canceled and the product will be taken back. In such case, the order will proceed to Refund according to the Refund Policy. Please click here for details.

 

International Delivery

  • You will receive “Products dispatched notification” SMS (text message) after products dispatched.
  • Please allow 1 extra business day for delivery to non-industrial address / non-commercial address / remote area of Hong Kong. Delivery to these areas will be subject to a delivery surcharge, which will be collected by the courier company directly upon delivery.
  • Please note that all products will be delivered as scheduled to the best of our ability. The receiver of products shall be you or your representative, if the receiver cannot accept / pick up the packages upon delivery, we will not left the packages outside even if it is requested by you.
  • If we cannot contact you for delivery after two attempts, the related order will be automatically canceled and your payment will be refunded according to Refund Policy. Please click here for details.
  • Delivery service is not available to non-permanent address, PO box, frontier closed area, restricted area, premises which are not accessible by elevator or transport vehicles and warehouse.
  • All product prices are exclusive of all taxes. For shipments outside Hong Kong, you are liable to pay for all import duties, custom fees, taxes and VAT which may be levied by the destination countries. If required by the destination countries, you are responsible to complete customs formalities to release deliveries.
  • Sign upon received
    • To protect the interest of our customers, we require customers to verify their identities, check the products according to the "Delivery Note" and to sign to acknowledge receipt of the package.
    • To ensure a successful delivery, please provide us with the address and contact number that you can be reached during Office hours.
    • If you are out when the courier attempts to deliver your package, they will leave a card with a contact number for you to arrange a new delivery date.

 

Delivery fee

 

A)      Hong Kong Deliveryfor orders deliver to Hong Kong area

After order confirmation, product will dispatch in 1-2 business days.

Delivery fee to Designated Hotels and other Hong Kong address as below: 

Delivery fee#

Rate per 1KG

Additional 1KG

Delivery to Designated Hotel ##

FREE

FREE

Delivery to Hong Kong Address ###

HK$60

HK$10

# Calculated in 1kg increments, weight in decimal kg will be rounded up to the nearest kg.

## Designated Hotels: 

Regal Airport Hotel (9 Cheong Tat Road, Hong Kong International Airport, Chek Lap Kok, Hong Kong)

Regal Hongkong Hotel (88 Yee Wo Street, Causeway Bay, Hong Kong)

Regal Kowloon Hotel (71 Mody Road, Tsimshatsui, Hong Kong)

Regal Oriental Hotel (30 - 38 Sa Po Road, Kowloon City, Hong Kong)

Regal Riverside Hotel (34-36 Tai Chung Kiu Road, Shatin, Hong Kong)

iclub Fortress Hill Hotel (18 Merlin Street, North Point, Hong Kong)

iclub Sheung Wan Hotel (138 Bonham Strand, Sheung Wan, Hong Kong)

iclub Wan Chai Hotel (211 Johnston Road, Wan Chai, Hong Kong)

 Please note : Delivery to Designated Hotel Service limited to HOTEL GUEST ONLY.

###Delivery to non-industrial address / non-commercial address / remote area of Hong Kong will be subject to a HK$30 delivery surcharge, which will be collected by the courier company directly upon delivery.

 

B) China Delivery for orders deliver to China area

After order confirmation, product will dispatch in 1-2 business days.

Delivery fee to China area as below:

Delivery fee#

Rate per 1KG

Additional 1KG

Delivery to China

HK$105

HK$35 

# Calculated in 1kg increments, weight in decimal kg will be rounded up to the nearest kg.

#For Standard Shipping, no single order can exceed 5 kg. If your order is over that limit, we will automatically separate them into several packages to meet the weight requirement. Delivery fee will be charged as above.

#Since Mainland China's customs authorities imposed tight postal security measures, packages may be selected for customs clearance randomly and therefore may be subject to a certain delay on delivery time. Please click HERE for details. If orders are returned to us due to your refusal to pay taxes or inability to make import trade declarations, you will be responsible for the shipping fees for the return or resending the products and 15% of the value of the products will be charged as handling fee.

# All product prices are exclusive of all taxes. For shipments outside Hong Kong, you are liable to pay for all import duties, custom fees, taxes and VAT which may be levied by the destination countries. If required by the destination countries, you are responsible to complete customs formalities to release deliveries.

 

C) International Delivery for orders deliver outside Hong Kong and China

After order confirmation, product will dispatch in 1-2 business days.

iCUBI Mall provides international delivery services, delivery fee as below:

Delivery fee#

Rate per 1KG

Additional 1KG

International

Delivery fee varies for different countries, please click HERE for details.

# Calculated in 1kg increments, weight in decimal kg will be rounded up to the nearest kg.

#For Standard Shipping, no single order can exceed 5 kg. If your order is over that limit, we will automatically separate them into several packages to meet the weight requirement. Delivery fee will be charged as above.

# All product prices are exclusive of all taxes. For shipments outside Hong Kong, you are liable to pay for all import duties, custom fees, taxes and VAT which may be levied by the destination countries. If required by the destination countries, you are responsible to complete customs formalities to release deliveries.

 

Delivery time

 

The Delivery will be handled by our courier or third party service providers. Generally, we will try to dispatch the product in 1-2 business days after the order confirmation email is sent to you. However, delivery time may be affected by seasonal holidays or Hong Kong public holidays. Delivery will be delayed in case of typhoon signal No.8 or a black rainstorm warning is in effect.

 

A)      Hong Kong Deliveryfor orders deliver to Hong Kong area

Product type

Order cut-off time

After order confirmation

Product dispatch

Arrive Designated Hotels

Arrive other Hong Kong address

Express delivery products

23:59

the next business day

The next business day

(before 18:00)

1 - 2 business days

Standard delivery products

1 - 2 business days

2 - 3 business days

(before 18:00)

2 - 3 business days

 

* Please allow 1 extra business day for delivery to non-industrial address / non-commercial address / remote area of Hong Kong.

* Product dispatch will be handled in business days (Monday to Friday), please note that Saturdays, Sundays and Hong Kong public holidays are non-business days.

For example -

Express delivery products:

Order placed on Sunday to Thursday will be dispatched in the next business day (tomorrow), and arrived to Designated Hotels before 18:00 in the same day of product dispatch. Extra 1 - 2 business days for delivery to other Hong Kong address.

Order placed on Saturday & Sunday will be dispatched in the next business day (next Monday), and arrived to Designated Hotels before 18:00 in the same day of product dispatch. Extra 1 - 2 business days for delivery to other Hong Kong address.

Order placed in Hong Kong public holidays will be dispatched in the next business day, and arrived to Designated Hotels before 18:00 in the same day of product dispatch. Extra 1 - 2 business days for delivery to other Hong Kong address.

Standard delivery products:

It may take 1 more day for product dispatch, and arrived to designated address in 2-3 business days after order confirmation.

 

  

B) China Delivery for orders deliver to China area

 

Product type

Order cut-off time

After order confirmation

Product dispatch

Arrive China

Express delivery products

23:59

the next business day

3-15 business days

(depends on the delivery location)
Please click HERE for details

Standard delivery products

1 - 2 business days

 

C) International Delivery for orders deliver outside Hong Kong and China

 

Product type

Order cut-off time

After order confirmation

Product dispatch

Arrive International area

Express delivery products

23:59

the next business day

Delivery time varies for different countries

Please click HERE for details

Standard delivery products

1 - 2 business days

* Since some of the customs authorities in Eastern or Southern Europe may take a relatively long time for customs clearance and inspections, the delivery time of some orders may take 4-6 weeks.

 

Delivery policy

  • You will receive “Products dispatched notification" email after product dispatched. If you do not receive the notification email, please contact iCUBI Customer Service.
  • Order will be delivered by our courier or designated Courier Company. You cannot appoint a specific Courier Company for the delivery, we will recommend the courier services for you according to your Delivery method and location.
  • If the product is wrongly shipped, or shipped with incorrect order quantity, or there are any missing items according to the “Delivery note", please indicate the problem to the courier, reject the delivery and contact iCUBI Customer Service immediately.
  • Please estimate the package arrival time carefully. If the receiver is not available to accept delivery / pick up packages at the nominated delivery time, or incorrect receiver information is provided, the extra delivery fee for shipment to other addresses or other countries will be borne by you.If you cannot provide other delivery address or refuse to settle the extra delivery fee, the order will be cancelled and the product will be taken back. In such case, the order will proceed to Refund according to the Refund Policy. Please click here for details.
  • The deliveries will be suspended under severe weather conditions, such as when black rainstorm signal is in effect or typhoon signal No.8 is hoisted. Our Customer Service will contact you as soon as possible to re-arrange for another time.
  • If delivery is delayed, postponed or cancelled due to traffic, weather, or other factors, we shall not be liable for any loss or damage, no matter whether the factor which causes the delay, postponement or cancellation is within our control or not.
  • When ordering from iCUBI Mall you are considered the importer of record and must comply with all the laws and requirements of the country in which you are receiving the items. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. ICUBI Mall has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. If you have any question, you should contact your local customs office for further information.
  • Due to the reasons of surcharges, tax payments or the application and registration of relevant licenses under the applicable and relevant import legislations of the PRC or other countries for the relevant merchandise, we must report to the authority the actual value of the merchandise. Some countries may require us to report particulars of the Merchandise for customs clearance purposes. As such, the exact value of the Merchandise will be indicated on the customs clearance form.
  • When you click “continue” to submit your order, this assumes that you have accepted the responsibility for the import duties and/or taxes, additional charges and Import Trade Declaration for custom clearance. If you have not been able to complete this statement of the aforementioned and the package is subsequently returned to iCUBI Mall, you will be responsible for the return delivery charges and 15% of the total product Merchandise purchase price will be charged as handling fee. The balance will then be refunded back to you.
  • It is your responsibility to notify us immediately for any change of your delivery address or contact information. We reserve the right to charge additional delivery fee if the receiver is not available to accept delivery / pick up packages at the designated delivery time.
  • We shall not be liable for any delay or failure in its performance caused by or resulting from fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.
  • We reserve the right to decline delivery of merchandise to you at our sole discretion absolutely.

We reserve the right to amend the Delivery service and policy without prior notice. In case of dispute, iCUBI Mall reserves the right of final decision.